Privacy policy

Privacy Policy

Last Updated: 12/12/2024

This Privacy Policy describes how [cartclick.co] (the “Site,” “we,” “us,” or “our”) collects, uses, and shares personal information, including information gathered when you visit or make a purchase from the Site, and when you interact with our SMS/MMS marketing and notification services. By accessing the Site, making a purchase, or opting in to receive SMS/MMS communications, you consent to the collection and use of your information as described in this policy.

We are committed to protecting your privacy and complying with all applicable laws, including, where applicable, the California Consumer Privacy Act (“CCPA”), the EU General Data Protection Regulation (“GDPR”), and U.S. telecommunications and consumer protection laws (such as the Telephone Consumer Protection Act, “TCPA”).

1. Personal Information We Collect

Device Information:
When you visit the Site, we automatically collect certain data about your device, including your web browser type, IP address, time zone, and certain cookies installed on your device. As you browse, we track information about the individual web pages or products you view, which websites or search terms referred you, and how you interact with the Site.
We use technologies such as:

  • Cookies: Data files placed on your device, often including a unique identifier. For more details and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log Files: These track actions on the Site and collect data such as IP address, browser type, Internet Service Provider, referring/exit pages, and timestamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record browsing data.

Order Information:
When you make or attempt to make a purchase through the Site, we collect information such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

SMS/MMS Information:
When you provide your phone number at checkout, through an online form, or via other explicit opt-in mechanisms, you consent to receive SMS/MMS notifications related to your orders (e.g., order confirmations, shipping updates, and abandoned cart reminders) and marketing messages (e.g., exclusive offers and promotional deals).

When we refer to “Personal Information” in this Policy, it includes Device Information, Order Information, and any other information that can be used to identify you.

2. How We Use Your Personal Information

Order Fulfillment and Customer Support:
We use your Order Information to process and fulfill your orders (including payment, shipping, and order confirmations), communicate with you about your purchase, and screen for potential fraud or suspicious activity.

Marketing and Personalization:
With your consent, we use your Personal Information to provide you with marketing communications, including SMS/MMS promotional messages, email newsletters, and targeted advertisements that we believe may be of interest to you. We also use your information to improve and personalize your shopping experience, analyze marketing campaign effectiveness, and enhance our product offerings.

SMS/MMS Communications:
By providing your phone number and opting in, you acknowledge and agree:

  • Consent is not a condition of purchase.
  • Message frequency may vary. We may send reminders, exclusive offers, low-inventory alerts, and other promotional messages.
  • You may opt out at any time by replying “STOP” to any marketing text message. After replying “STOP,” you may receive a one-time confirmation message stating that you have been unsubscribed. Subsequently, you will no longer receive marketing SMS/MMS messages from us unless you choose to re-subscribe.
  • If you need assistance, reply “HELP” or contact us at [info@CartClick.co].
  • Standard messaging and data rates may apply.

Device Information:
We use Device Information to improve the functionality and user experience of our Site, help diagnose technical issues, optimize our marketing efforts, and detect and prevent fraud.

3. Sharing Your Personal Information

We share Personal Information with third parties to help us operate, provide services, and market effectively, including:

  • Shopify: We use Shopify to power our online store. Shopify collects and processes your Personal Information as described in their privacy policy: https://www.shopify.com/legal/privacy.
  • SMS/MMS Providers: We partner with reputable SMS/MMS service providers (e.g., SMSBump) to send text notifications and marketing messages. These providers process your phone number and related data only as necessary to deliver our communications.
  • Analytics Services: We use Google Analytics to help us understand how users interact with the Site. Learn more about Google’s use of your data: https://www.google.com/intl/en/policies/privacy/ and opt out here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws, respond to lawful requests (e.g., subpoenas, court orders), or protect our rights and interests.

We do not “sell” your personal information for monetary compensation, as defined by applicable laws, including the CCPA.

4. Behavioral Advertising and Marketing

We use your Personal Information to deliver targeted advertisements or marketing communications that may be of interest to you. To learn more about targeted advertising, visit the Network Advertising Initiative’s educational page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Opting Out of Targeted Ads:

5. Do Not Track

We do not alter our data collection and usage practices when we see a “Do Not Track” signal from your browser. To learn more about Do Not Track, visit http://www.allaboutdnt.org/.

6. Your Rights

European Union / UK Residents (GDPR):
If you are located in the EU or UK, you have the right to access, correct, update, or request deletion of your Personal Information. You may also have the right to object to processing or request data portability. To exercise these rights, please contact us at [info@CartClick.co].

We process your information to fulfill contracts we might have with you (e.g., for orders) or otherwise to pursue our legitimate business interests. Your information may be transferred outside of the EU/UK, including to Canada and the United States, and we will ensure that appropriate safeguards are in place.

California Residents (CCPA):
If you are a California resident, you have certain rights regarding your Personal Information, including the right to request access and deletion, and the right to know what categories of Personal Information we have collected. To exercise these rights, please contact us at [info@CartClick.co]. We will not discriminate against you for exercising your rights.

Other Jurisdictions:
Depending on your location, you may have additional rights under applicable data protection laws. Please contact us at [info@CartClick.co] if you have any questions or wish to exercise your legal rights.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal obligations. For example, we keep Order Information for our records unless you request its deletion.

8. Minors

Our Site and services are not intended for individuals under the age of majority in their jurisdiction (e.g., under age 18 in the U.S.). We do not knowingly collect Personal Information from minors. If you believe a minor has provided us with Personal Information, please contact us at [info@CartClick.co] so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal or regulatory requirements, or operational needs. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Site or receipt of SMS/MMS communications after any changes indicates your acceptance of those changes.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@CartClick.co

By using the Site, placing an order, or opting in to SMS/MMS marketing, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.