Money Back Guarantee:

We offer a 30-day return window from the date of delivery as verified by the shipping carrier’s tracking. If more than 30 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

Change of mind:

To be eligible for a return:

• Your item must be unused and in the same condition you received it
• It must be in the original packaging
• You must provide a return tracking number once shipped

Please contact us at info@cartclick.co to initiate the return and receive return instructions before sending any items

Non-returnable items:

The following items are not eligible for return due to hygiene or digital access reasons:

• Perishable goods (e.g., food, flowers)
• Intimate or sanitary items
• Flammable liquids or hazardous materials
• Gift cards or store credits
• Downloadable software or digital products
• Opened health & personal care items

Note: All non-returnable items are clearly labeled on product pages at the time of purchase.

Wrong Address Policy:

We understand that mistakes happen, and we are here to assist you if you have entered the wrong shipping address for your order. Here are the available options:

Reshipping: In the event of an address error, we will send you an invoice to cover the complete cost of re-shipping your order once it has been returned to us by the shipping carrier.

Refund: If you prefer not to have your order reshipped, we can process a refund for your order. However, please note that the refund amount will be reduced by the original shipping cost and a 20% restocking fee to cover handling and non-recoverable fulfillment costs.This deduction is necessary as we are unable to restock the items and incur cancellation fees.

To avoid any issues, we highly recommend carefully entering and reviewing your address during the order placement process. If you realize there is a problem with your address, please contact us at info@cartclick.co as soon as possible, and we will do our best to assist you.

Cancellation Policy:

Refunds (if applicable):

Upon receiving and inspecting your return, we will send you an email to acknowledge the receipt of your item. Additionally, we will promptly notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund process will commence, and the credited amount will be automatically applied to your original method of payment or credit card within 5–10 business days depending on your bank or credit card provider.

Late or missing refunds:

If you have not yet received your refund, we recommend following these steps:

1. Double-check your bank account to ensure that the refund has not been credited.
2. Contact your credit card company, as there may be a delay before the refund is officially posted.
3. Get in touch with your bank, as there is often a processing period involved in posting refunds.

If you have completed the above steps and have still not received your refund, please reach out to us at info@cartclick.co. We will be glad to assist you further.

Other Outcome:

In specific circumstances, partial refunds may be granted (if applicable):

• Books showing clear signs of use
• Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
• Items that are not in their original condition, are damaged or have missing parts for reasons not attributed to our error
• Items returned beyond the 30-day period following delivery.

Sale items (if applicable):

Only regular-priced items may be refunded.  
Sale items are final sale and non-refundable. This will be clearly noted on the product page at the time of purchase.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Exchanges (if applicable):

We only offer exchanges for defective or damaged items. If you need to exchange your item for the same product, please send us an email at info@cartclick.co. We will provide you with our exchange address.

Please include detailed information about the defect or damage in your email so that we can assist you effectively.

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How to Return Products:

To initiate a return in compliance with our policy, kindly contact our customer service team at info@cartclick.co. They will provide you with the complete address where you should send your products.

When reaching out, please ensure to include your order number along with the reason for the return. This will assist our customer service team in guiding you towards a suitable resolution.

Please note that shipping costs are the responsibility of the customer and are non-refundable. We recommend carefully packaging the products and utilizing a trackable, insured service for the return shipment. We cannot assume liability for items that are damaged or lost during the return transit.

To ensure a smooth refund process, we kindly request that you provide us with the tracking details of the return as soon as possible. This information allows us to track the progress of the return shipment and promptly process your refund upon receipt of the returned item.

Contact us anytime at info@cartclick.co for questions about your return. Please include your order number.